FAQ

Frequently asked questions:

How does Oculr prioritize privacy in its webshop?

At Oculr, privacy is our top priority. We understand the importance of keeping your personal information secure and confidential. To know more about how we guarantee your privacy, please visit the Privacy page.

Can I contact support when I'm not (yet) a customer?

At Oculr, we are committed to providing exceptional support and clarity about our mission. Lifting our consciousness to a higher, more bearable level. Our support team is ready for all your questions, comments or problems, with or without an order.

Is my personal information safe when using OCULR?

Absolutely. At OCULR, we take user privacy and data security seriously. We employ advanced encryption protocols and strict security measures to protect your personal information. Your data is used only to enhance your AR experience, and we never sell or share your information with third parties without your consent. For more information, please refer to our comprehensive privacy policy.

How do I set up my smart glasses?

Setting up your smart glasses is a straightforward process. Simply follow the step-by-step instructions provided in the user manual or on our website. You'll need to charge your glasses, (additionaly) download the app on your smartphone, pair the glasses with your device via Bluetooth, and follow the on-screen prompts to complete the setup. If you encounter any issues, our customer support team is here to assist you.

Can I return or exchange my smart glasses if I'm not satisfied?

Yes, we want you to be completely satisfied with your OCULR purchase. If for any reason you're not happy with your smart glasses, you can return them within our specified return period for a full refund or exchange. Please refer to our return policy for more information on eligibility criteria and instructions for returning your product. Your satisfaction is our top priority, and we're here to ensure you have a positive experience with OCULR.

Have any questions or need support?

In case you have a question about a product, our services, or if any problems occur before or after you made a purchase, let us know how we can help. Choose to be directly supported by clicking the button here, or reach out to us on Instagram or Facebook.

Let us know how we can help.